Cancellations and Returns are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered). Libas designs limited will be able to exchange any online sales purchased at www.libasfashion.com subject to the following conditions. Products can be exchanged within 15 days from the date of delivery. Exchange Cancellations and Returns can be done through online dispatch or in a Libas store conveniently located. For both the scenarios it is requested to intimate us. Customers can do an easy return & exchange their damaged products at nearby Riyaz Gangji libas Store you can find stores details on the store locator page.
The exchange at the store is only valid for national customers.
Cancellations and Returns
An intimation mail is sent to us at firstname.lastname@example.org
The product is being fresh, unused, and unaltered would be inspected by the team.
Presence of invoice and the tag intact with the piece.
the entire amount of the product exchanged, to be used.
Exchanges are allowed with the same or different products of the same price or higher.
You can either call our Customer Care number or Email us at email@example.com within 2 days from the date of delivery.
The exchange at Store – We would assist you appropriately with a store conveniently located once your intimation mail is received.
Online Exchange-The details of the Exchange (Order number, courier docket No or AWB No, and Reason for Exchange) should be shared with the Customer Support Team by email after the intimation mail. We request the customers to kindly follow the below process for exchanging the products online.
The existing piece should be sent to our warehouse at Kurla at your cost.
A new purchase has to be made with the desired changes.
Once the New purchase is done kindly mail us your order details along with shipment details of the existing piece which you want to exchange.
Once the product is received at our end, it will go through an internal quality check. During the quality check we will check the product is unused and unaltered.
After the product is verified, we will make the refund at the earliest.
Cancellation Refund Policy
We aim to keep every item on our website in stock. However, if there is an item unavailable in your purchase due to any reason, we will promptly inform you via mail within 2 working days of the purchase. After which you have the option of either substituting your product with a same or higher priced product or cancelling the order, for which a refund would be initiated.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded subject to the following.
Refund request needs to be made within 24 hours of placing the order.
Request to be made by sending us an email at firstname.lastname@example.org
We do not accept Partial order cancellation requests.
If the customer places an order from abroad and the shipping address is in India then the shipping cost should be free.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.
We regard the inherent qualities of our every product with utmost care and we ensure the quality but due to the nature of fabrics and the embroideries on our products, we do not guarantee the garment’s embroidery and any colour bleeding therein.